Step by step to perfection
There are quite a few parameters you can play around with on the road to a perfect part. TRUMPF’s Application Consulting experts will be pleased to show you what they are.
Ulrich Brändle and his colleagues are never really satisfied until they have checked off the last item on their list. A completed checklist means that yet another customer can now produce goods better and more efficiently. “There’s a difference between simply making a part and optimized manufacturing,” he says. As coordinator he, together with his colleagues of TRUMPF Application Consultants, makes certain that production is always up to snuff. “We want to help our customers work with our machines at the highest possible degree of perfection.” That is the objective the Ditzingen specialists have set for themselves.
Our machines have a significant number of features and, at first, people working with new technologies tend to recognize only a few of the opportunities that are actually available to them. TRUMPF’s experts will help users discover the world beyond standard functions.
Competent help during start up
No two machines are alike. That is why customers receive support – right from the beginning – with assistance to show them how to deal with complicated technologies such as automated bending or using a combination machine. Once a machine has been installed, the customer receives instruction on how to use it and, after initial training, will be able to gain experience on his own. A few weeks later a TRUMPF consultant will show up to help again.
The team will always come up with tricks and tips on how to solve individual problems – regardless of the machine or technology involved. They will have an answer on how to obtain a perfect seam with a suitable punching tool, how to set the right parameters for a certain material, and even how to select the operational sequence when punching. The questions the team receives are as varied as the technologies themselves, which is why it is so important to clarify exactly where intervention is needed. That is why TRUMPF always checks the prevailing conditions in detail during the start up phase. What do the machine’s surroundings look like? What options does the machine have to offer? What sheet metal thickness is it to be used for? And specifically, where is the exact problem?
Before application consulting starts, the item about operator training levels has to be checked off. The one-week basic training program at TRUMPF is an absolute must because Application Consulting is not a substitute for training. After all, advice given to customers on their own premises is always specific to concrete cases and issues, meaning that it deals with fine tuning and finding room for improvement. This is why customers are always asked in great detail about their expectations – before the consultation process begins. Before the technicians depart, they check to see whether all of the questions on the list have been checked off.
The right partner
Once all of the requirements and general conditions have been clarified in the start up phase, TRUMPF’s Application Consultants will select, from a central pool, a suitable specialist for the customer’s needs. Which technology is needed? Is it going to be necessary to help out with programming or with machine operation? Or maybe both? At the end of the day, the customer is going to be satisfied only if all of these factors have been taken into consideration.
Consultants frequently visit customers who work with combination machines. This technology offers a wealth of benefits and thus great potential for improvement. Selecting exactly the right tool is just one of the things that TRUMPF’s consultation experts can help with. Tool sequencing, sheet utilization, and implementation strategy all offer additional room for improvement. Although all of these points are covered during the basic training course, the application specialists are best able to solve a customer’s immediate problem on site. In spite of the standard procedures, every customer has his own special parts, with specific dimensions and geometries that he must pay attention to. This also demands a high degree of flexibility on the part of the consultant.
Better to work together
Another benefit of giving advice right at the machine is that you can also support employees from other areas. Normally only programmers attend the training course, but at the customer’s site the production manager might drop in or a designer might ask the consultant what he thinks of a certain part. This is how best to utilize synergies because efficient processes and perfect components can best evolve if everyone involved knows what is feasible. “In this respect, close cooperation between the programmer and operator is critical,” states Brändle.
Occasionally, even fundamentals have to be questioned and TRUMPF’s specialists give advice on material movement to ensure that part production is kept both simple and smooth. This is when the wealth of experience and know-how amassed by TRUMPF’s experts comes to the foreground. For the customer, this means yet another step towards efficient manufacturing – and another check on the application consultant’s checklist.
This is what it looks like in practice:
Peter Huber Kältemaschinenbau GmbH, Offenburg
Erich Deinzer Stahl- und Metallverarbeitung GmbH, Nuremberg
PreTec Schneidtechnologien GmbH, Dresden
Contact us: MastersofSheetMetal@trumpf.com